Shipping Policy

Shipping Process

Once your order has been placed, you will receive an order confirmation email. Orders are usually processed within 1–3 business days, Monday through Saturday.

Orders placed after the 10:00 PM ET cutoff time will be processed beginning on the next applicable business day.

After your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

For standard items, the estimated shipping time is approximately 5–7 business days, Monday through Friday. The estimated total delivery time is usually 6–10 business days, depending on processing time and carrier availability.

For selected custom-made, made-to-order, or print-on-demand items, please allow an additional 4–5 business days for production before your order is shipped.

Possible Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, including carrier delays, high order volume, weather conditions, holidays, or operational disruptions.

If we are unable to ship your order within the estimated timeframe, we will notify you and, where required by applicable law, provide you with the option to accept the delay or cancel the unshipped order for a full refund.

If your package has not arrived within the estimated delivery window, please allow an additional 3 business days, Monday through Friday. If your order still has not arrived after this period, please contact us at info@mae-and-rose.com so we can investigate further.

Cancellations

If you wish to cancel your order, please contact us at info@mae-and-rose.com as soon as possible.

Cancellation requests must be submitted within 24 hours after the order is placed. We will make every effort to accommodate your request, but cancellation cannot be guaranteed once processing or production has begun.

Once an order has been shipped, it can no longer be canceled.

For selected custom-made, personalized, made-to-order, or print-on-demand items, cancellation may no longer be possible once production has begun.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or different from the product or variant you ordered, please contact us at info@mae-and-rose.com as soon as possible.

To allow us to review your claim, you must provide your order number, a brief description of the issue, clear photos of the item, clear photos of the product label, size, color, or variant where applicable, and photos of the packaging where relevant.

Please note that claims for damaged, defective, or incorrect items cannot be approved without clear photo evidence.

Once the issue has been verified, we will provide an appropriate solution in accordance with our Return and Refund Policy.

Contact

For any questions regarding your order or shipment, please contact us at:

Email: info@mae-and-rose.com

Customer Service Hours — Eastern Time

Monday–Friday: 10:00 AM–5:00 PM
Saturday–Sunday: 9:00 AM–3:00 PM