Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Certain items may not be eligible for return, including selected custom-made, personalized, made-to-order, or print-on-demand items that are made or prepared specifically after an order is placed. If an item is excluded from returns, this will be stated on the applicable product page.

How to Start a Return

To start a return, please contact us at info@mae-and-rose.com.

If your return is accepted, we will send you return instructions and, where applicable, a return shipping label. Items returned without first requesting and receiving authorization will not be accepted.

You can always contact us with any return questions at info@mae-and-rose.com.

Return Shipping Costs

For standard returns, return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Mae & Rose will cover the return shipping costs for verified damaged, defective, or incorrect items.

Restocking Policy

Mae & Rose does not charge restocking fees.

Refunds

After receiving and inspecting the returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Refunds are typically processed within 7–10 business days after we receive and inspect the returned item. Please note that your bank or credit card provider may require additional time to post the refund to your account.

Exchanges

If you would like to exchange an item, please contact info@mae-and-rose.com and include your order number and product details.

Exchanges may be requested within 30 days of delivery, provided the item is unused, unworn, and includes all original tags and packaging. Exchanges are subject to product availability.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs associated with an exchange. Our team will assist you throughout the exchange process.

Order Cancellations

If you wish to cancel your order, please contact us at info@mae-and-rose.com as soon as possible.

Cancellation requests must be submitted within 24 hours after the order is placed. We will make every effort to accommodate your request, but cancellation cannot be guaranteed once processing or production has begun.

Once an order has been shipped, it can no longer be canceled.

For selected custom-made, personalized, made-to-order, or print-on-demand items, cancellation may no longer be possible once production has begun.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or different from the product or variant you ordered, please contact us at info@mae-and-rose.com as soon as possible.

To allow us to review your claim, you must provide:

• Your order number
• Clear photos showing the damaged, defective, or incorrect item
• Clear photos of the product label, size, color, or variant, where applicable
• Photos of the packaging, where relevant
• A brief description of the issue

Once we receive the required information and verify the issue, we will offer an appropriate solution. Depending on the circumstances and product availability, this may include:

• A replacement at no additional cost
• A refund to your original payment method
• Store credit or a coupon code that you may choose to use toward another order

If you do not wish to receive a replacement, you may request a refund instead, where applicable.

Mae & Rose will cover any necessary return shipping costs for verified damaged, defective, or incorrect items. Please do not return the item unless we provide return instructions.

Please note that claims for damaged, defective, or incorrect items cannot be approved without clear photo evidence.

Contact

For any questions regarding a return, refund, or exchange, please contact us at:

Email: info@mae-and-rose.com